NORGE IPTV4K

Contact Us

Our support team is available 24/7, in both Norwegian and English. The fastest way to reach us is WhatsApp – we usually reply within minutes, whatever the time of day.

Below you will find fixes for the most common issues. It is worth a quick look first – you may well be back up and running before you finish typing a message.

How to reach us

WhatsApp

The fastest way to get help. We usually reply within minutes – around the clock, seven days a week.

Contact us on WhatsApp

E-post

Best for non-urgent matters. We normally reply within 24 hours.

contact@norge-iptv-4k.com

Before you contact us

The app is not working

Start by uninstalling the app and installing it again – that fixes most app issues. Step-by-step instructions for your device are in the installation guide.

Have not received your login details?

Your login details are sent in the WhatsApp thread where you placed your order. Check that thread again, and reply to us there if you still cannot find them.

Login keeps failing

Make sure your username and password are entered exactly right – no spaces before or after, and no typos. It is safest to copy the details straight from the message we sent you.

A channel shows “No Information” in the EPG

This is perfectly normal for some channels and simply means the programme guide data is missing. The channel itself still plays as usual.

Common support questions

When do I get my subscription after ordering?
Activation only takes a few minutes. As soon as your order is confirmed on WhatsApp, we send your login details in the same thread – and you can start watching right away.
The app is not working – does that mean my subscription is down?
Almost never. The problem usually lies with the app itself or your network, not your subscription. Try a different app or device, restart your router or reinstall the app. If that does not help, message us on WhatsApp.
Can I use my subscription on multiple devices?
Yes, we offer plans for 1–4 devices. If you want to add more devices, just send us a message on WhatsApp and we will upgrade your plan.
Where do I find the installation guide?
Our website has step-by-step guides for every device we support – including Fire TV, Android TV, Apple TV, Samsung, LG and Chromecast/Google TV. If you get stuck along the way, we are happy to help on WhatsApp.
What should I include to get help quickly?
Tell us which device you are using, which app you have installed and what exactly is happening – ideally with the precise error message and a screenshot. That lets us solve most cases in the very first reply.
Do you offer a free trial?
Yes, every new customer gets a free 24-hour trial – no payment card required. Send us a message on WhatsApp and you will be up and running within minutes.
Do you support MAG boxes?
No, MAG boxes are not supported. The service works on Fire TV, Android TV, Apple TV, Samsung (Tizen), LG (webOS), iOS, Android, Chromecast/Google TV, Formuler, Windows, Mac and Nvidia Shield.