Privacy Policy

1. Data controller

Norge IPTV 4K is the data controller for the personal data described in this policy. If you have questions about privacy or wish to exercise your rights, contact us by email — you will find our contact details on the website — or on WhatsApp.

2. What data we process

We only process data that is needed to deliver the service and manage our relationship with you:

• Your name and phone number, as they appear in the WhatsApp conversation when you order or contact us
• Your email address, if you contact us by email
• Order details, such as the chosen plan, subscription period, number of devices and activation date
• Communication history related to support and the follow-up of your order

3. Cookies and tracking

Our website does not use cookies or any similar tracking technology, and it has no user accounts or login features. No personal data is collected automatically when you visit the site.

4. Purposes and legal basis

We process your data to deliver and activate your subscription, answer your enquiries and provide support. The legal basis is that the processing is necessary to perform our agreement with you (GDPR Article 6(1)(b)).

Certain data relating to payment and accounting is processed to comply with legal obligations, including Norwegian bookkeeping rules (Article 6(1)(c)). We may also process data to keep the service running securely and prevent misuse, based on our legitimate interest (Article 6(1)(f)).

We do not use your data for marketing without your consent, and we do not carry out profiling or automated decision-making.

5. How long we keep your data

We keep your data for as long as the customer relationship lasts, and delete or anonymise it once it is no longer needed for the purpose it was collected for.

Data that forms part of our accounting records is retained for as long as Norwegian bookkeeping rules require. Support history is deleted within a reasonable time after the customer relationship ends, unless we need to keep it to document an ongoing matter.

6. Sharing your data

We never sell your personal data. We share it only with the suppliers we need in order to deliver the service — for example distribution partners when activating your subscription, and our accountant for statutory bookkeeping. These suppliers process data on our behalf and are bound by data processing agreements.

Please note that WhatsApp is an independent service operated by Meta. When you message us there, WhatsApp's own terms and privacy practices also apply to the messaging service itself. Data is only transferred outside the EEA where a valid transfer mechanism under the GDPR is in place.

7. Your rights

Under the GDPR you have the right to, among other things:

• Access the data we hold about you
• Have inaccurate or incomplete data corrected
• Have data deleted when we no longer have grounds to keep it
• Restrict processing in certain situations
• Data portability — receive a copy of the data you have provided to us
• Object to processing based on legitimate interest
• Lodge a complaint with Datatilsynet, the Norwegian Data Protection Authority (datatilsynet.no), if you believe we process your data unlawfully

8. Security

We apply technical and organisational measures to protect your data against unauthorised access, alteration, loss and deletion. Access to customer data is limited to those who need it to deliver the service, and we never store more than necessary.

9. Changes to this policy

We may update this policy when needed, for example if the service or the applicable rules change. The current version is always available on this page, with the date of the latest revision at the top. We will notify you of significant changes through the contact details you have provided.